Privacy Policy

1. Introduction

Flame Forge Venthor Architectural Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Express an interest in obtaining information about us or our services
• Request a consultation or quote
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Project details and requirements
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Responding to your inquiries and providing customer support
• Processing consultation requests and project proposals
• Sending you updates, newsletters, and marketing communications
• Improving our website and services
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance
• Email delivery services
• Analytics providers
• Payment processors

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes
• Preference Cookies: Remember your preferences and settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage facilities

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Privacy Rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information:

• Right to Access: You can request access to the personal information we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete information
• Right to Deletion: You can request that we delete your personal information
• Right to Object: You can object to our processing of your personal information
• Right to Withdraw Consent: You can withdraw your consent at any time
• Right to Data Portability: You can request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your province, country, or other governmental jurisdiction where data protection laws may differ. We will take appropriate measures to ensure that your personal information receives an adequate level of protection.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: